Pavilion Broadway · Customer care
Delivery information
Thoughtful delivery, clear costs and personal service from our team.
Available to mainland England & Wales. Your basket must total £300 or more at checkout.
Straightforward delivery
Delivery options & costs
Delivery charges depend on your order’s size, weight and destination. Your available options and final charge are shown at checkout.
Accessories & small parcel delivery
Small items under 1.5m or 30kg, plus the medium and large parcel rates listed below.
| Delivery option | Delivery charge | Service | Destination |
|---|---|---|---|
| Standard delivery Orders of £300 or more | Delivery charge FREE | Service 3–5 working days | Destination Mainland England & Wales |
| Standard delivery Orders under £300 | Delivery charge £5.95 | Service 3–5 working days | Destination UK mainland |
| Next working day Eligible in-stock small items | Delivery charge £6.95 | Service Order before 1pm | Destination UK mainland, excluding the Highlands |
| Medium items 10–24.99kg | Delivery charge £9.95 | Service 3–5 working days | Destination UK mainland |
| Large parcels 25–49.99kg | Delivery charge £19.95 | Service 3–5 working days | Destination UK mainland |
| Ship items together | Delivery charge Calculated at checkout | Service Standard | Destination As selected at checkout |
| Ship items separately | Delivery charge Calculated at checkout | Service Standard | Destination As selected at checkout |
Need it sooner? Order before 1pm.
Next working day delivery is available on small items held in our warehouse and suitable for Parcelforce delivery. Order before 1pm on a working day for same-day dispatch. Weekends, bank holidays and furniture are excluded.
This service excludes the Highlands, where deliveries can take an additional 10 days beyond the advised lead time.
Furniture & large items
Items weighing 50kg or more, plus specialist services for furniture and fragile pieces.
| Item / service | Delivery charge | Delivery method | Destination |
|---|---|---|---|
| 50kg or more Orders of £300 or more | Delivery charge FREE | Delivery method Our in-house team | Destination Mainland England & Wales |
| 50–99.99kg Where free delivery does not apply | Delivery charge £44.95 | Delivery method Our in-house team | Destination Mainland England & Wales |
| 100kg or more Where free delivery does not apply | Delivery charge £94.95 | Delivery method Our in-house team | Destination Mainland England & Wales |
| Furniture & fragile items Regional delivery | Delivery charge £150* | Delivery method Specialist delivery partner | Destination Scotland, Highlands & offshore UK |
| Furniture & fragile items International delivery | Delivery charge Contact us for a quote | Delivery method Standard | Destination International |
Planning for your delivery
When will my order arrive?
Your delivery timeframe depends on the items you choose and their availability. Please also check the estimated lead time on each product page.
Small items
Home accessories, faux flowers & smaller pieces
In-stock items are carefully packed by our warehouse team and sent by Parcelforce. Standard delivery takes 3–5 working days, with next working day delivery available on eligible items.
Our logistics team will let you know when your order has been dispatched.
Furniture & large items
Sofas, tables, mattresses & larger pieces
For in-stock items, we will contact you to arrange delivery by our in-house team within two weeks of placing your order.
If your item needs to be ordered from a supplier, our logistics team will contact you to arrange delivery once it reaches our warehouse.
Made to order
Your choice of upholstery, finishes & fittings
Production times vary by supplier. You will find an estimated lead time on the product page for your chosen piece.
Once your completed item reaches our warehouse, our logistics team will contact you to arrange delivery to your home within two weeks.
Ordering an item that is out of stock? Estimated supplier lead times are shown on the product page and may vary by brand and availability. Once your item reaches our warehouse, our logistics team will contact you to arrange delivery. Made-to-order items have their own lead times. If an item is unavailable from both us and our supplier, we will contact you with an updated estimate.
From our door to yours
What happens next?
Every order starts with a confirmation email. For orders delivered by our in-house team, here is how we keep you informed.
-
01
Your confirmation
You will receive a confirmation email as soon as your order has been placed successfully.
-
02
Agree your delivery slot
Look out for an email from Stream, our delivery planning system, inviting you to accept or decline a proposed slot.
-
03
Follow its journey
We will send a text when your order leaves our warehouse, followed by an out-for-delivery text on the morning it is due.
-
04
Welcome it home
You will receive a final text once your order has been delivered successfully.
A little more information
Your delivery questions,
answered.
Need help with a particular order? Call 01386 711 512 and our team will be happy to help.
How do I track my order?
We will contact you by email or phone when your order is on its way.
For small items delivered by Parcelforce, leave a mobile number at checkout to receive live delivery updates. If you prefer not to provide a mobile number, you can find your tracking number in your dispatch email.
All UK mainland consignments are fully tracked, and a signature is required on delivery.
Can my items be delivered separately?
Yes. If you order several small items and some are in stock while others are awaiting stock, we can send them separately for an additional charge. Your delivery charges are calculated at checkout.
If you prefer to wait until all your items are available, we can send them together at the standard rate. This also helps reduce packaging.
How long does delivery to Ireland, Scotland or Europe take?
Some addresses fall outside our in-house team’s delivery area, so timings can vary. Small items generally arrive within 5–10 working days. Deliveries to the Highlands can take an additional 10 days beyond the advised lead time.
Larger items are delivered by a trusted external courier. We cannot give an exact delivery timeframe for these orders, but the courier team will keep you updated on shipping progress.
Please contact us for advice on your destination and order.
What if my item is unavailable from the supplier?
If an item is out of stock with both us and our supplier, delivery may take longer than the estimate shown. We will contact you to explain when it is expected to become available and notify you of dispatch once it reaches our warehouse.
How do I choose delivery at checkout?
- Enter your delivery address. Returning customers can sign in to use their saved details.
- Select your delivery option. The available services and charges will reflect your order’s size, weight and destination.
- Review your order and pay securely. Choose card or PayPal. We accept all major credit cards, including American Express.
What should I do if my order has not arrived?
Please check your tracking information first, then contact our team or call 01386 711 512 . We will be happy to help you locate your delivery.
Here to help
A personal service, every step.
From delivery quotes to questions about your order, speak to our friendly team.